GET
/api/analytics/chat/bot_funnels
Chat bot funnels statistics
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search from. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
Response
Schema
payload
The bot funnels data
funnel
The bot funnel text
live_help_bot
The the type of the live help bot
path_hash
The id associated with the bot path taken
resulted_in_chat
The count of times this bot interaction resulted in a chat
times_taken
The amount of times this bot funnel was used
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net/api/analytics/chat/bot_funnels\?date_from\=2021-04-01\&date_to\=2021-04-30
example response
1
{
2
"payload": [{
3
"funnel"
: "Thank you for reaching out and your interest in LiveHelpNow Help Desk Suite! Do you have an existing LiveHelpNow account? » Can you please provide LiveHelpNow username or an Account # here please » Can you please provide your name? » Can you please provide your email? » How can we help today? ",
4
"live_help_bot"
: "JumpLogic",
5
"path_hash"
: "2A06020AAA6DC46BBFEA57B20082525A957D9DB9",
6
"resulted_in_chat"
: 102,
7
"times_taken"
: 118
8
}],
9
"status": "ok"
10
}